Privacy Policy

1. Who we are

This Privacy Policy explains how Bin Eye Bins Pty Ltd (ACN 697 470 778, ABN 32 697 470 778) — trading as BinEye — collects, uses, stores and shares personal information. Our registered office is 9 Dorames Street, Hendra QLD 4011, Australia. Where this policy refers to "we," "us," or "BinEye," we mean Bin Eye Bins Pty Ltd and its operating entities (including Superior Bin Solutions Pty Ltd in its capacity as BinEye's first deployment fleet).

This policy is written to comply with the Australian Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs). It applies to personal information handled in connection with our website (bineye.ai), our customer mobile app (Bin-I-Bins tracker), our operator mobile app (BinEye Operator), and our deployed BinEye hardware and platform services.

2. Information we collect

Information you give us

• Enquiry and quote information submitted via our website or mobile apps: name, work email, phone number, company name, site address, preferred bin sizes, and any message you include.
• Account information if you register to use a BinEye mobile app: email address and password. Passwords are stored as salted hashes; we never see or store the plaintext.
• Communications you send to us (email, phone calls logged, in-app messages).

Information collected by our deployed hardware and apps

• Bin telemetry from deployed BinEye modules: fill-level readings, material classification, temperature, battery voltage, cellular signal strength, GPS location, motion events, and timestamps.
• Bin imagery: low-resolution JPEG photographs of bin contents captured periodically and on motion events. Images are associated with the bin, not identified individuals.
• Mobile app data: device identifier, operating system version, app version, push notification token, crash reports, and (for the operator app) GPS location during active shifts for route tracking.

Information we receive from third parties

• Payment status from Xero (our accounting platform) when invoices are raised or paid.
• Signed quote status from DocuSign (or equivalent e-signature platform) when quotes are accepted.
• Aggregate app usage information from Apple App Store and Google Play Store — we do not receive identifying user-level data from these sources.

3. How we use your information

• To respond to your enquiry and prepare a quote.
• To supply and operate the BinEye service: schedule collections, detect contamination, generate reports and invoices, dispatch drivers, and prove service was performed.
• To authenticate you in our mobile apps.
• To send service-related notifications (bin full, order stage advanced, collection scheduled, contamination flagged).
• To improve our machine-learning models for waste classification — using aggregated, de-identified image data.
• To comply with our legal obligations (tax, accounting, safety, environmental reporting).

We do not use your information for profiling, behavioural advertising, or automated decision-making that produces legal or similarly significant effects.

4. Who we share it with

We do not sell personal information. We disclose your information to the following categories of service providers (sub-processors) where necessary to operate the service:

Where we disclose personal information to an overseas recipient (Australian Privacy Principle 8), we take reasonable steps to ensure that the recipient does not breach the APPs in relation to your information. We may also disclose your information if compelled by law, to prevent fraud or serious harm, or in connection with a corporate restructure (subject to equivalent privacy protection).

5. How we store and secure your information

We use commercially reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include:

• Encryption of data in transit (TLS 1.2+) and at rest
• Role-based access controls within our platform
• Least-privilege IAM policies on our cloud infrastructure
• Audit logging of administrative actions
• Secure development practices including code review, dependency scanning, and security testing
• Sub-processor due diligence and data-processing agreements

6. Retention

• Enquiry and quote information: retained for seven (7) years from date of receipt, consistent with our tax and record-keeping obligations.
• Account information: retained while your account is active, and for twenty-four (24) months after deactivation.
• Bin telemetry and imagery: raw telemetry retained for ninety (90) days; aggregated and de-identified data retained indefinitely for machine-learning training.
• Invoicing and transaction records: retained for seven (7) years (tax compliance).

7. Your rights

Under the Australian Privacy Principles you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, out-of-date, incomplete or misleading information
• Request deletion of your personal information where we no longer need it and no legal obligation requires us to retain it
• Object to, or withdraw consent to, certain uses of your information
• Request a copy of your information in a machine-readable format (data portability)

To exercise any of these rights, contact us using the details below. We will respond within thirty (30) days. There is no fee for access requests.

8. Cookies and analytics

Our website uses a minimal set of cookies required for site functionality. We do not use third-party advertising cookies. If we add privacy-respecting analytics (such as Plausible or similar), this policy will be updated to reflect that.

Our hero section includes an embedded Spotify player — if you activate it, Spotify's own privacy policy applies to your interaction with their embed.

9. Children

BinEye is a business-to-business service and our mobile apps are rated 18+. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can try to resolve the matter directly. We will acknowledge your complaint within seven (7) days and respond substantively within thirty (30) days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au · 1300 363 992.

11. Changes to this policy

We may update this policy from time to time. The "Effective" date at the top of the page will reflect the most recent version. Material changes will be communicated to active account holders by email and by a notice within the mobile apps. Continued use of our services after a material change constitutes acceptance of the updated policy.

12. Contact us

Privacy Officer, Bin Eye Bins Pty Ltd
Email: privacy@bineye.ai
Post: 9 Dorames Street, Hendra QLD 4011, Australia